Securus Technologies Inc. is a leading American-based provider of law enforcement and corrections technology based in Dallas, Texas. It is a pro-profit entity focused on the distinctive requirements of such enforcement agencies.
The firm has regional offices in Texas and Atlanta, and it services roughly 1,200,000 inmates throughout North America. It provides criminal and civil justice solutions to over 3450 correctional and enforcement agencies.
The firm has over two decades of valuable experience that has given the society a complete overhaul. The former business units merged in 2004 after they were acquired by HIG Capital. The firm was then acquired by Castle Harlan.
Securus Technologies has grown over the years through the acquisition of firms already established in prison communications technology such as Primonics Inc., DirectHit Systems Inc., and Archonix Systems LLC. This has made the firm to evolve into an international multifunctional entity in the provision of offender management systems.
In January 2017, Securus Technologies CEO, Richard A. Smith, invited Global Tel Link to a sort of technology challenge. This is after GTL, their main competitor, suggested that the customer service and technology they offer can match competitively to that of Securus.
He forwards that the challenge should be handled by an independent adjudicator who would be able to impartially compare the product sets offered by both firms in terms of the most comprehensive product capabilities, who has invented and invested more, the quality of IT work, the level of product sophistication, and the cost effectiveness.
When comparing the two firms, Richard Smith says that there are various ways in which Securus Technologies has triumphed over GTL. These include the fact that while GTL contracts technicians, Securus has its efficient customer service call center serviced by its employees and technicians known as the U.S Customer Service Center, the largest national call center with the best equipment.
He also says that the customers also support the customer service, economics, and technology offered by Securus. This has also contributed to their growth and development in the industry.